Part 4: Common Autel scanner troubleshooting
1. Why cannot register successfully? How to troubleshoot registration?
The most common issue is that when you enter the registration password to register your Autel scan tool, it will tell you that the Register password is incorrect.
The reason is many customers input the password which is for Autel ID registration. In fact, the correct register password is the 6 digit pure numbers in the [About] page of the device.
Please kindly notice:
If you have the registration error, you’d better take a screenshot about the registration error page clearly and send to your dealer, and then your dealer can see the info you entered so that they can tell you which info is incorrect.
2.Have read out the fault codes but cannot clear them
Autel diagnostic tool can help you to read fault codes, after confirming the codes, you need to repair the hardware fault of vehicle depends on the fault codes info. When you fix the fault successfully, then you can clear the fault codes. Otherwise, the fault will always exist and so that the corresponding codes cannot be cleared.
3. Autel scan tool failed to test the car
1).If it’s just one function cannot support the car or the communication fails. The possible reason is that the software doesn’t support or the operation steps are not incorrect. You’d better upload the datalog to Autel server, and the technical design engineer will analyze the error data and solve it.
Note: Please write the car model, car year, VIN and problem clearly when you upload the datalog. If you want to check the status of the resolution, please tell us the S/N of your device, car model and VIN of the datalog uploaded.
2). If all the software in the device cannot test, please check whether the connections are OK directly, especially the main cable and VCI.
3). If there is only one software that cannot test all car models, please check the car connector or reinstall the software directly.
4.If the vehicle cannot communicate, how to check if there is a problem with VCI or hardware connection?
Step 1: Connect Maxisys main unit and VCI via USB cable, and check whether it can communicate.
Note: In general, most customers connect via Bluetooth, so suggest you to use the method above to check.
Step 2: try to connect more cars to check the results. Or use EOBD software to check the communication
Step 3: change a new main cable and VCI to connect, and check the communication status
5. When boot the Autel diagnostic tool (such as autolink al319 etc.), it prompts to obtain the authorization, etc or SD card doesn’t match.
The common reasons are that the language selected is incorrect or SD card is wrong (such as the S/N doesn’t match or get the SD card from other devices). Please solve the problem by the following methods.
1). Check the language you set is correct
2). Format the SD card and use the correct ID (can search the Autel ID from your dealer or Autel tech support)
3). Download software-format or change SD card works well
6.For the Maxisys series scanners system error, how to flash the system?
If it appears system error when you use Autel Maxisys series scanners (e.g MaxiSys MS906BT), such as maxisys has stopped, etc, please get the flash kit from your dealer and follow the steps below to flash the file:
Step1: Please uncompress/unzip the files first, copy the folder “autel_factory” or “autel_factory_dev” to an empty TF card
Step 2: Insert the TF card to the left side slot of Maxisys
Step 3: Restart the tool to flash the system.
7.For the Autel scanner which is difficult to locate system error, how to get log?
Please restart the scanner to reproduce the problem.
Once the problem occurred, pls go to the home screen, click on MaxiTools button-> Start button, wait for it to finish, and then click on Upload to send the log to Autel server.
You can try this procedure several times to ensure your dealer receives the complete logs.